Recent purchase - spindle length
Emtek Arch Style Screen Door Lock
Hi- I recently purchased this door hardware from your website. The specs say that this works on doors 1" to 1 1/2" deep. My door is 1" deep and the spindle is too long. I am replacing an older version of the same handle so all of the other parts fit perfectly. Can I get a spindle that will work with this hardware that will work with a 1" thick door or do I need to return this item?
Status:
Open Feb 18, 2022 - 07:09 AM
1answer
Answer
Feb 17, 2022 - 02:55 PM
I called the factory regarding this issue and they said the lock will accommodate a 1" thick door. If it's even a tiny bit less it will not work. There could however be an issue with the spindle itself so you can return the lock and they will replace it making sure the spindle is correct. Contact customer service should you need to request a new lock 1-800-708-6649.
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