Restocking Fee Schedule By Manufacturer

Many of the manufacturers we carry charge restock fees on returns that are not damaged/defective, view the relevant restocking policy for the manufacturer you are interested in.

3

3M

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Restock fees do not apply on defective products. Fifteen percent (15%) restocking fees applies to all other returns.

A

Acorn Manufacturing

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Amerock

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Anne at Home

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty percent (30%) restocking fee applies to all returns. Defective products will be replaced.

Artisan Knobs

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty percent (30%) restocking fee applies to all returns. Defective products will be replaced.

Atlantic Pacific Ind.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Arborescence by Brown Wood

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifteen percent (15%) restocking fee applies to all returns. Defective products will be replaced.

Abbey Trading (Gatemate)

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 14 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Amba Towel Warmers

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifteen (15%) restock if a item is misordered and exchanged for a different Amba model. Twenty-five percent (25%) restocking fee applies to all other returns. Defective products will be replaced.

Atlas Homewares

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Ashley Norton

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty percent (30%) restocking fee applies to all returns. Defective products will be replaced.

Air Louvers Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Accuride International

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Agave Ironworks

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

ALNO, Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

B

B and M Hardware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Bainbridge

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Baldwin

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Berenson

Please call or use our Online form to receive an RGA (Return Goods Authorization) number prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Better Home Products

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifteen percent (15%) restocking fee applies to all returns. Defective products will be replaced.

Bommer

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty-five percent (35%) restocking fee applies to all returns. Defective products will be replaced.

Bosch Power Tool Company

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Bradley Corporation

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Brass Accents

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced. Engraved items are Non-Returnable due to the custom nature. Verdigris and Polished Chrome finishes are also Non-Returnable.

Brassfinders

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.<br><br>Exception: Tubing is non-returnable as it is specially cut for each order.

Buck Snort Lodge

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifty percent (50%) restocking fee applies to all returns. Defective products will be replaced.

Buffalo Industries

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Beyerle US LLC

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Belwith-Keeler

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced. NO returns on any opened items. Only unopened returns will be issued a credit.

Brinks

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Buster and Punch

C

Cal Crystal

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. NO RESTOCKING FEE ON RETURNS. Defective products will be replaced.

Castle Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Cliffside

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifteen percent (15%) restocking fee applies to all returns. Defective products will be replaced.

Colonial Bronze Co.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Fifty percent (50%) restocking fee applies to all split finish items. Defective products will be replaced. <br><br>Exception: No returns accepted on single quantities of any item.

Color Putty Company Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Cool Lines USA

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Ten percent (10%) restocking fee applies to all returns. Defective products will be replaced.

Exception: A fifteen percent (15%) restocking fee will apply on sinks and sink consoles.

CompX National Cabinet Lock

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Cindoco Wood Products

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

CompX Timberline

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Coastal Bronze Co.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns.

Carpe Diem Hardware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restock on returns. Products containing Swarovski crysals and/or glaze are NON-RETURNABLE. Defective products will be replaced.

Codelocks, Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns.

Cavity Sliders USA Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restock on returns sent back within 30 days and in 100% resalable condition. Defective products will be replaced.

CLK Supplies

Century Components

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

CuSalus Inc. (by Colonial Bronze Co.)

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Fifty percent (50%) restocking fee applies to all split finish items. Defective products will be replaced. <br><br>Exception: No returns accepted on single quantities of any item.

D

Dap

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Deltana

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifteen percent (15%) restocking fee applies to all returns. Defective products will be replaced.

Detex

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Restock fees do not apply on defective products. Twenty five percent (25%) restocking fees apply to all other returns.

Doellken Woodtape- Polymer Division

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Don - Jo Mfg, Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty-five percent (35%) restocking fee applies to all returns. Defective products will be replaced.

Dexter by Schlage

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

DuVerre

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Designs of Distinction by Brown Wood, Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifteen percent (15%) restocking fee applies to all returns. Defective products will be replaced.

Docking Drawer

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifteen percent (15%) restocking fee applies to all returns. Defective products will be replaced.

E

Ebco

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Ten percent (10%) restocking fee applies to all returns. Defective products will be replaced.

Eclectic Products Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fees apply to stock merchandise. Restocking fees may apply to special order items.

Edgemate

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Emenee

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Emtek Products, Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Engineered Product Company (EPCO)

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Extend A Hand

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Exxel Decorative Hardware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty percent (30%) restocking fee applies to all returns. Defective products will be replaced.

Eric Morris & Company

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Expo Design Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 7 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

F

Frontline Sales & Marketing

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Fast Cap

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

First Impressions International

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Frank J. Martin Company

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Franklin International - Titebond

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Restock fees do not apply on defective products. Up to fifty percent (50%) restocking fees apply to all other returns

Freeborn Tool Company

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Restock fees do not apply on defective products. Up to fifteen percent (15%) restocking fees apply to all other returns

Field Enterprise

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Fulterer USA Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Federal Brace

Federal Brace products are custom made and non-returnable. Defective products will be replaced.

Faull and Son, LLC.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

First Watch Security

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced. NO returns on any opened items. Only unopened returns will be issued a credit.

Feeney Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. NO restocking fee on returns. Defective products will be replaced.

FSB North America

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items not listed online. Defective products will be replaced.

G

Gatco

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Glynn Johnson/Ives

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Grandeur Hardware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee applies to returns. Defective products will be replaced.

Gruppo Romi

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Grass America

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Defective products will be replaced.

Gado Gado Hardware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 20 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fees on returns. Defective products will be replaced.

Grass America Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Exception: 50% Restock Fee applies to all Grass Kinvaro Lift Systems & Accessories. Kinvaro items must be returned in original Grass cartons.

GMS Lock Cylinders

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty-five percent (35%) restocking fee applies to all returns. Defective products will be replaced.

H

Hickory Hardware a Brand of Belwith Keeler Decor Solutions

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced. NO returns on any opened items. Only unopened returns will be issued a credit.

Hafele America Co.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Hager

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty-five percent (35%) restocking fee applies to all returns. Defective products will be replaced.

Hamilton Sinkler

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifteen percent (15%) restocking fee applies to all returns. Defective products will be replaced.

Hanchett Entry Systems Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Hettich

Please call to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. NOTE: Some products such as the Grant Track series are special order and are non-returnable. Defective products will be replaced.

Hot Knobs (Aquila Art Glass)

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fees on returns of 10 pieces or less. Orders over 10 pieces will be subject to a 15% restocking fee.

HouseArt

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Ten percent (10%) restocking fee applies to all returns. Defective products will be replaced.

Henkel (OSI-Fix-PL Sealants)

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Restock fees do not apply on defective products. Fifteen percent (15%) restocking fees apply to all other returns.

Hardware Resources

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Hardware International

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. 5 percent (5%) restocking fee applies to returns of UNOPENED items. Any opened items are subject to a 25% restocking fee.

HDPOCKETDOORS

Please call to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. 10 percent (10%) restocking fee applies to all returns. Damaged and/or defective products will be replaced.

I

Intercorp

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Iron-A-Way

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifteen percent (15%) restocking fee applies to all returns. Defective products will be replaced.

Irwin Industrial Tool Co.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Ives

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty-five percent (35%) restocking fee applies to all returns. Defective products will be replaced.

INOX Unison Hardware Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Invisia Collection

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Innovative Products Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. 25% restock fee on returns, products must be returned with original packaging and in new condition. Defective products will be replaced.

International Markets Group Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

IDH by St. Simons

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

J

Jen Manufacturing Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

John Wright Company

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifteen percent (15%) restocking fee applies to all returns. Defective products will be replaced.

JVJ Hardware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty percent (30%) restocking fee applies to returns. NOTE: a (50%) restocking fee applies to all JVJ Crystal hardware. Defective products will be replaced.

Johnson Hardware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Jacknob Corporation

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Defective products will be replaced.

K

Kaba Ilco

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Knape and Vogt

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Keller Products, Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Karp Associates

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Kartners Bathroom Accessories

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Kanebridge Corp.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Keeler Decorative a Brand of Belwith Keeler Decor Solutions

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced. NO returns on any opened items. Only unopened returns will be issued a credit.

Karcher Design

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Kessebohmer USA Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

L

Longleaf Collection

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced. There is a 24 hour change/cancelation policy for Longleaf Bronze. Orders changed/canceled after 24 hours are subject to 25% restock fee as items are made to order.

Laurey

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

LCN

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Lewis Dolin (Lews Hardware)

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fees on returns. PLEASE NOTE: Parts must be packed well to avoid damage in transit and returned in original packaging in order to be issued a credit. Defective products will be replaced.

Ludwig Mfg Company Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Linnea LLC

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 20 business days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Larsen & Shaw

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. NO restocking fees on returns. Defective products will be replaced.

M

Marathon Fasteners

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Markar Products, Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Marks USA

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Master Lock Company

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Maurice Franklin Louver Co

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Mirka USA Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Multifab-SBI, Inc.

N/A

Muscle Car Accessories

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Myson

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Monadnock Millwork - (Barnfold Hardware)

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. NO restocking fee applies to all returns. Defective products will be replaced.

N

National Guard Products, Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty percent (30%) restocking fee applies to all returns. NOTE: NGP FLOOD GUARDS ARE NON-RETURNABLE. Defective products will be replaced.

Natures Handles LLC

All items are custom made, no returns will be accepted. Defective products will be replaced.

Norton Door Controls

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Notting Hill

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

National Hardware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Newstar Adhesives

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

O

Olympus Lock

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Omega National Products

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Omnia Industries Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Outwater Plastics

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. NO restocking fee applies to all returns. Defective products will be replaced.

P

Pony Jorgensen

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Defective products will be replaced.

PBB Architectural Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Pemko

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Peter Meier Inc.

Twenty-five percent (25%) restocking fee applies to all returns. Please call to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Defective products will be replaced. No credit will be issued for merchandise that is obsolete or cannot be resold.

Practical Products Company

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Premier Paint Roller

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

PC Doors LLC

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 14 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee applies to all returns. Defective products will be replaced.

Perfect Products

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Pionite Surface Systems

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Pride Industrial LLC

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on most items listed online. Restock fees will apply to any products ordered in `bulk` or with job quoted discounts. Defective products will be replaced.

Paint Sundries Solutions

Q

QuickScrews International Corporation

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

R

Rev-A-Shelf

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 60 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty-five percent (35%) restocking fee applies to all returns. Defective products will be replaced.<br><br>Exception: Up to a fifty percent (50%) restocking fee may apply on pull out pantry systems and corner units.

Rixson

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

RK International

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty percent (30%) restocking fee applies to all returns. Defective products will be replaced. NO returns on any opened items. Only unopened returns will be issued a credit.

Rockford Process

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Rockwood Manufacturing Co.

N/A

Rocky Mountain Hardware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty percent (30%) restocking fee applies to all returns. Defective products will be replaced.

Roo Products

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Rusticware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Defective products will be replaced.

R. Christensen Hardware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Richards-Wilcox

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Rostek Innovations, Inc.

Please call to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifteen percent (15%) restocking fee applies to all returns. Defective products will be replaced.

S

S Parker Hardware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Salice America Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on most items listed online. Restock fees will apply to any products ordered in `bulk` or with full case discounts. Defective products will be replaced.

Salsbury Industries

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Schaub and Company

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 20 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fees on returns. Defective products will be replaced.

Schlage Lock Company LLC

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Schlage Lock - Commercial

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

SE Vick Tool Co. Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Seachrome

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty percent (30%) restocking fee applies to all returns. Defective products will be replaced.

Selby Furniture Hardware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifteen percent (15%) restocking fee applies to all returns. Defective products will be replaced.

SGS

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty-five percent (35%) restocking fee applies to all returns. Defective products will be replaced.

Shepherd Hardware Products

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Siro Designs Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

Skipping Stones Studio

All items are custom made, no returns will be accepted. Defective products will be replaced.

Smedbo

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty percent (30%) restocking fee applies to all returns. Defective products will be replaced.

Smith Woodworks

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Space Balls

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Stanley (dormakaba USA Inc.)

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Sugatsune

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Symphony by Schaub

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 20 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fees on returns (for a limited time only). Defective products will be replaced.

Soko by Jaye Design LLC.

All items are custom made, no returns will be accepted. Defective products will be replaced.

Sierra Lifestyles

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Sietto Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 20 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. 15% restocking fees on returns of 10 pieces or less. Orders over 10 pieces will be subject to a 25% restocking fee.

Because each Sietto item is handmade, there may be slight variations in color and pattern size. We recommended ordering a sample if you are unsure about color.

Schwinn Hardware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Sun Valley Bronze

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Forty percent (40%) restocking fee applies to all returns. NO RETURNS accepted on Gate Latches. Defective products will be replaced.

Striplox

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Restock fees do not apply on defective products. Fifteen percent (15%) restocking fees applies to all other returns.

Sure-Loc Hardware, Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Salo Art Design

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 20 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fees on returns. Defective products will be replaced.

T

Trapper Peak Forge (Hacienda Iron Craft)

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Taymor Industries USA Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty percent (30%) restocking fee applies to all returns. Defective products will be replaced.

Templaco Tool Company

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

THH

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Timber Bronze

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifteen percent (15%) restocking fee applies to all returns. Defective products will be replaced.

Top Knobs

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

TopEX

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Trimco

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Turnstyle Designs

All items are custom made, no returns will be accepted. Defective products will be replaced.

Townsteel Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 14 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

True Position Tools

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on returns within 30 days. Defective products will be replaced.

Tresco Lighting

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five (25%) restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Toggler Anchor System

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online.

Tubular Specialties Mfg Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

U

Universal Industrial Products (SOSS)

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

University Plastics

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

US Futaba

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Urban Ironcraft

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Fifteen percent (15%) restocking fee applies to all returns. Defective products will be replaced.

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Valli and Valli

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty-five percent (35%) restocking fee applies to all returns. Defective products will be replaced.

Von Duprin Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

VSM Abrasives Corp

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Vermont American

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Vauth-Sagel USA LP

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

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W. L Fuller, Inc.

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Washington Products Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Waterwood Hardware

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online.

Werner

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

Weslock

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. 25% restocking fee on items listed online unless noted otherwise. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Woodfold - Marco Mfg Inc

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Wood Technology (US Futaba)

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Ten percent (10%) restocking fee applies to all returns. Defective products will be replaced.

Wine Logic

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Weiman Products

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

Whitehall Products LLC

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Defective products will be replaced at no charge. Returns are otherwise not accepted on personalized items.

Water Street Brass

Please call or use our Online form to receive an RGA (Return Goods Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns.